Contact
Loose tyre imports
For guidance on the correct use of tariff items, please see the NZ Customs website.
If you require a tariff item ruling from NZ Customs, Tyrewise can now apply for these on behalf of industry to ensure consistent application. Please use the form below to enquire.
Paying the tyre stewardship fee
For Ministry for the Environment information about the tyre stewardship fee and how it will be collected for importers of loose tyres, road registered vehicles, off road vehicles, aircraft and onshore tyre manufacturers, please visit the Ministry website.
Road registered vehicles
For information about paying the fee on first registration of a vehicle, please visit the NZTA Waka Kotahi website.
Or the paying the tyre fee section on the Ministry for the Environment website
Report misclassifaction of tariff codes
If you observe/believe a competitor is mis-classifying a tariff code for competitive advantage, you can contact NZ Customs directly by email. The subject line of your email should be Industry Complaint.
Invoices and refund enquiries
For enquiries about tyre stewardship fee invoices or accounts, or changes to a billing address, please contact the Ministry for the Environment
Call 0800 500 034
To claim a refund where you have paid the fee twice on the same tyre, or the fee was paid in error because an exception or exemption under the regulation exists, click here
For all other enquiries, please use this contact form. If you need to register with the scheme as a participant please use the registration form.
Tyrewise scheme managers
3R Group
207 Karamū Road North,
Hastings 4122
PO Box 1216, Hastings 4156
New Zealand
Freephone: 0800 897 394
Email: info@tyrewise.co.nz
Financial support for this website has been received from the Tyre Stewardship Fee, which is administered by the Ministry for the Environment to fund the Regulated Product Stewardship Scheme for Tyres ‐ Tyrewise.
The Ministry for the Environment does not necessarily endorse or support the content of this publication in any way.
This work is copyright. The copying, adaptation, or issuing of this work to the public on a non‐profit basis is welcomed. No other use of this work is permitted without the prior consent of the copyright holder(s).